Our products are shipped through FedEx and EMS to facilitate safe and fast deliveries. All the products are shipped with a tracking number and we do not charge any additional fee for it. The order processing time will vary depending on the product you have ordered. SUMUDUNI GEMS is fully committed for the timely delivery of your products. However, delivery delays due to adverse weather conditions, carrier delays or incorrect addresses are beyond our control.
In general, for non-customized products, i.e. gem stones and items which are displayed in our website (ready-to-ship) are shipped within 7 days whereas, customized items are shipped within 2 to 5 weeks. Once your order is shipped, you will receive a confirmation mail. We try our best to finish and/or ship your jewelry as soon as we can.
For security reasons and as measures of buyer protection;
- Deliveries are made only to your physical business or home address
- All the items are fully insured and You can track your orders online.
- Once the items are delivered, signature of an adult is required as a confirmation.
- The rings are shipped in a beautiful gift boxes, ready to present.
We offer 3-year warranty period for all of our items except for loose gem stones and center stones. Once you received the items, properly check the gem stones for defects and report us within 7 days (return period) if you have encountered with a problem.
Please kindly note that, the warranty is void in any case of alteration or modification done to the item by another jeweler.
Kindly note the warranty does not apply to damage or loss main center stones. We do not offer free Center stone replacement. So please examine the center stone carefully and if any issue found, please notify us within the 7 day return period .
If small a diamond (1mm-1.5mm) ,or a small gemstone (1mm-2.5mm) fell off you can send your ring for repair within the 3 year warranty period .
In addition to the warranty, a certificate confirming the genuineness of gem stones and jewelries issued by the National Gem and Jewelry Authority of Sri Lanka (Government institute) can be sent. Please note that, these certificates are issued only for the requested buyers at an additional fee of $ 50.