Returns & exchanges

Sumuduni Gems gladly accept returns

Contact us within: 14 days of delivery

Ship items back within: 21 days of delivery

We don’t accept exchanges or cancellations

But please contact us if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

At Sumuduni Gems the exceptional craftsmanship ensures that each piece of jewellery is made with the highest quality and standard. However, your happiness is our priority. For any reason, if you are not satisfied with the product, you can return/exchange it within 14 days of receiving the item.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.