Returns & exchanges
Sumuduni Gems gladly accept returns
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
We don’t accept exchanges or cancellations
But please contact us if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
At Sumuduni Gems the exceptional craftsmanship ensures that each piece of jewellery is made with the highest quality and standard. However, your happiness is our priority. For any reason, if you are not satisfied with the product, you can return/exchange it within 14 days of receiving the item.
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.