Return and Exchanges

Sumuduni Gems gladly accept returns and cancellations
Contact us  within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 24 hours of purchase
Sumuduni Gems don’t accept exchanges
But please contact us  if you have any problems with your order.The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective,

We can’t accept returns for:

Custom or personalized orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale

At Sumuduni Gems the exceptional craftsmanship ensures that each piece of jewellery is made with the highest quality and standard. However, your happiness is our priority. For any reason, if you are not satisfied with the product, you can return/exchange it within 14 days of receiving the item.

Our 21 days return/exchange policy is subject to following conditions.

Made to order items cannot be returned or exchanged.
Customised items cannot be returned or exchanged
Previously exchanged items cannot be returned.
The item must be returned in its original condition.
The item must be returned within 21 days of receiving.
Buyer is responsible for the eturn shipping cost.
Initial shipping cost is non-refundable.

Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.