FAQ

If you like to clarify anything please contact us.

Are your sapphires treated?

All sapphires in Sumuduni Gems are of natural origin and have not been chemically treated to alter their natural beauty. Most of  the Sumuduni Gems sapphires are not heat-treated, some are heat treated which is an accepted industry standard. Heat treatment improves color, clarity, and overall appearance. No radiation, chemicals, or health risks are involved in this process.

Can I buy a loose sapphire?

Yes, we do offer loose sapphires for sale. Visit our colored gemstone gallery, or contact us at to inquire about our loose sapphire options. We visit Rathnapura (Gem city in Sri Lanka) frequently. So we can find you a gemstone of any colour or any size as your request. Please contact us.

 

Are there any other sapphire options beyond what is shown on your site?

Yes, we carry a broad selection of sapphires in a variety of beautiful colors, shapes, and sizes. If there is a specific gem that you are interested, but not shown on our website, please contact us at +94769451695 or mail us. 

How long to take to ship out coustom orders ?

In general, for non-customized products, i.e. gem stones and items which are displayed in our website (ready-to-ship) are shipped within 7 days whereas, customized items are shipped within 2 to 5 weeks.

Can I return order ?

If for any reason  you are not completely  satisfied with the products you received, you can return it within 7 days in original condition along with the documents. For more details Please Read our Return policies ..

Do you accept custom orders ? 

We welcome custom work! If you don’t see the perfect item, or want some changes to an existing design, please contact Us! We love customizing something special & unique for you.